UK Warranty

PowerBug UK Warranty Terms

The best electric golf trolley terms on the market 

Take a look at our warranty chart below for more information on the product & warranty duration.

  

Product Warranty Period
(August 18th 2021 onwards)
Warranty Period
(Before August 18th 2021)
Tour Series Trolley & Battery 3 Year Warranty
Trolley & Mini Lithium battery
3 Year Warranty
Trolley & Mini Lithium battery
Sport Series Trolley & Battery 2 Year Warranty
Trolley & Standard battery
1 Year Warranty
Trolley & Standard battery
Mini Lithium Battery 3 Year Warranty
Battery
3 Year Warranty
Battery
Standard Lithium Battery 2 Year Warranty
Battery
2 Year Warranty
Battery
Battery Chargers 1 Year Warranty
Charger
1 Year Warranty
Charger

 


As you know one of the biggest deciding factors when purchasing an electric trolley is after-sales support.
The PowerBug warranty has exceptional terms that allow you to buy with absolute confidence, in the knowledge that in the rare event of any issues, you will be left neither in the lurch nor out of pocket.

The warranty that other brands offer will typically provide two full years of cover, with a sliding scale discount scheme for any work or parts required beyond that.

Our five-year warranty turns those figures on their heads by providing an industry-leading three years of full cover – 50% more than other brands - and then a two-year discount scheme beyond that with all work completed at our UK headquarters.


Check out the full warranty terms below:


Tour Series Trolley Warranty**
This warranty is applicable to PowerBug Tour Series trolleys & trolleys purchased as frame-only without a battery and charger.

Please note - Sport Series trolleys are not included in this policy, please see below for the Sport Series warranty policy.

Your PowerBug Tour Series Trolley is covered against manufacturing faults and defects for 3 years from date of purchase.

Years 1, 2 & 3:
Customer to pay shipping to and from the PowerBug Service Centre. For convenience this can be accomplished by accessing:
Click Here
Comprehensive warranty against manufacturing defect in line with standard returns procedure*

Collection and delivery charge paid will be refunded if fault found is within warranty terms and is within 6 months of purchase.


What happens if my trolley fails after 3 years?:
Once you join the PowerBug family we'll always be there to assist and help out should you have any issues. Discounts on replacement parts and or trolleys will always be offered to existing customers.
If your product fails after the 3 year warranty period the product can still be returned to PowerBug HQ for inspection and diagnosis:

Customer to pay shipping to and from the PowerBug Service Centre. For convenience this can be accomplished by accessing:
Click Here


*The PowerBug warranty covers manufacturing defects that occur during normal use against purchases made within the UK mainland only. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use or fair wear and tear is not covered. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request an electronic proof of purchase. Lithium Batteries supplied with PowerBug product are subject to the standard Wizza Ltd warranty terms and conditions.

Please note: Damage to your trolley caused by inadvertent reverse polarity connection of a universal Lithium battery pack (Not an official PowerBug Battery) will void your warranty!
Trolleys found to be using Universal Lithium Batteries with a T-Bar type connector are prone to accidental reverse-polarity connections and will void warranty if our tests prove that a reverse polarity connection was made.



Mini Lithium Battery Warranty**

Your PowerBug Mini Lithium Battery is covered against manufacturing faults and defects for 3 years from date of purchase.

The PowerBug Mini Lithium Battery guarantees 27 holes within the first 12 months. From 1 year onwards up to 3 years, 18 holes is guaranteed.


Years 1, 2 and 3:
Customer to pay shipping to and from the PowerBug Service Centre by pre-paying the collect and delivery charge.

If the battery is within 6 months of the original purchase date courier collection costs will be refunded should the battery have failed under manufacturers warranty. 

For convenience this can be accomplished by accessing:
Click Here

Comprehensive warranty against manufacturing defect in line with standard returns procedure*

Collection and delivery charge paid will be refunded if fault found is within warranty terms and is within 6 months of purchase.


*The limited warranty covers manufacturing defects that occur during normal use against purchases made within the UK mainland only. Any breakage caused by accidental damage or as a result of abuse, misuse, commercial use or fair wear and tear is not covered. Water or impact damage to the battery or battery cells will void the warranty. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request an electronic proof of purchase. Lithium Batteries supplied with PowerBug products are subject to the standard Wizza Ltd battery warranty terms and conditions.


Additional Lithium Battery Warranty** +2 Years (5 Years Total Warranty)

As of January 2017 an additional 2 year warranty can be purchased with a Mini Lithium Battery.
This warranty upgrade surcharge adds an extra 2 years of full warranty to the standard 3 years already equipped with the battery.
Customers have the opportunity to purchase the warranty upgrade at the time of purchasing the Lithium battery or within 30 days of purchase.
Failure to purchase the £50.00 warranty upgrade within 30 days of purchase will void your eligibility to the extended warranty.

The PowerBug Mini Lithium Battery guarantees 27 holes within the first 12 months. From 1 year onwards up to 5 years, 18 holes is guaranteed. (£50.00 warranty upgrade purchase is necessary to upgrade the battery warranty to a full 5 year warranty from the standard 3 year warranty)

 

Sport Series Trolley & Battery Warranty

As of the 18th of August 2021 the PowerBug Sport Series trolley & battery are equipped with a 2 year warranty.

Prior to the 18th of August 2021, Sport Series trolleys & batteries were equipped with a 1 year warranty.

Years 1 & 2
Customer to pay shipping to and from the PowerBug Service Centre. For convenience this can be accomplished by accessing:
Click Here

Comprehensive warranty against manufacturing defect in line with standard returns procedure*

Collection and delivery charge paid will be refunded if fault found is within warranty terms and is within 6 months of purchase.


What happens if my trolley fails after 2 years?:
Once you join the PowerBug family we'll always be there to assist and help out should you have any issues. Discounts on replacement parts and or trolleys will always be offered to existing customers.
If your product fails after the 2 year warranty period the product can still be returned to PowerBug HQ for inspection and diagnosis:

Customer to pay shipping to and from the PowerBug Service Centre. For convenience this can be accomplished by accessing:
Click Here


*The PowerBug warranty covers manufacturing defects that occur during normal use against purchases made within the UK mainland only. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use or fair wear and tear is not covered. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request an electronic proof of purchase. Lithium Batteries supplied with PowerBug product are subject to the standard Wizza Ltd warranty terms and conditions.

Please note: Damage to your trolley caused by inadvertent reverse polarity connection of a universal Lithium battery pack (Not an official PowerBug Battery) will void your warranty!
Trolleys found to be using Universal Lithium Batteries with a T-Bar type connector are prone to accidental reverse-polarity connections and will void warranty if our tests prove that a reverse polarity connection was made.




Lead Acid Battery, Lead Acid Battery Charger and Lithium Battery Charger Warranty**

Lead acid batteries, lead acid battery chargers and lithium battery chargers supplied with PowerBug golf trolleys are all covered by a full 12 month warranty from the customer’s date of purchase. If your product should fail during the 12 month period of ownership customers should contact Wizza LTD in accordance with the warranty information supplied with every battery at point of sale.

If your Lead Acid battery or battery charger should fail within 12 months of purchase:

Customer to pay shipping to and from the PowerBug Service Centre. For convenience this can be accomplished by accessing:
Click Here

Comprehensive warranty against manufacturing defect in line with standard returns procedure*

Collection and delivery charge paid will be refunded if fault found is within warranty terms and is within six months of the customers purchase.



Standard 12 Month Product Warranty**

All other PowerBug products (Spare parts, bags, accessories etc) are covered by our standard 12 month warranty.



In the event of a reported warranty issue, customers to pay shipping to and from the PowerBug Service Centre by pre-paying the collect and delivery charge.

If product is within 6 months of the original purchase date courier collection costs will be refunded should the product have failed under manufacturers warranty**. 

For convenience collection / delivery service can be accomplished by accessing:
Click Here

**Warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered. We recommend that chargers are regularly inspected after the warranty period to help ensure against malfunction.
Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request an electronic proof of original purchase. Lead Acid Batteries and Chargers supplied with PowerBug product are subject to the standard Wizza LTD warranty terms and conditions.

Please note:
The PowerBug 3 Year warranty applies only to the UK Mainland.
The optional additional PowerBug 2 Year Extended Lithium Battery warranty applies only to the UK Mainland.